Privacy Policy

1. Introduction

Fibonacci eSIM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services, including the purchase and activation of eSIM data plans.

By downloading, installing, or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

2.1 Information You Provide

• Account registration data (name, email address, password)
• Payment and billing information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Customer support communications and inquiries
• Feedback, reviews, and survey responses

2.2 Information Collected Automatically

• Device information (device model, operating system version, unique device identifiers, EID)
• eSIM activation and usage data (data consumption, plan status, activation timestamps)
• App usage analytics (features accessed, session duration, crash reports)
• IP address and approximate location (country/region level only, used for plan recommendations)
• Log data and diagnostic information

2.3 Information from Third Parties

• Payment confirmation data from payment processors
• Analytics data from integrated third-party analytics services
• eSIM provisioning data from our network partners

3. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account
• To process purchases and deliver eSIM data plans
• To provision, activate, and manage eSIM profiles on your device
• To provide customer support and respond to your inquiries
• To send transactional notifications (order confirmations, plan expiration alerts, usage updates)
• To improve and optimize our App, services, and user experience
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal obligations and enforce our terms
• To send promotional communications (only with your consent; you may opt out at any time)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Contract performance: Processing necessary to fulfill our contractual obligations to you (e.g., delivering eSIM plans)
• Legitimate interests: Improving our services, preventing fraud, and ensuring security
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal obligation: Compliance with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• eSIM network partners: To provision and activate your eSIM profiles and data plans
• Payment processors: To securely process your transactions
• Analytics providers: To help us understand App usage and improve our services
• Cloud service providers: To host and store data securely
• Legal authorities: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized and aggregated data may be retained indefinitely for analytical purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing of your data
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at support@fibonacciesim.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data remains protected.

10. Children's Privacy

Our App is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at support@fibonacciesim.com.

11. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our App.

12. Cookies and Tracking Technologies

Our App may use cookies, SDKs, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage your preferences through your device settings or within the App. Please note that disabling certain technologies may limit App functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes through the App or via email. The "Last updated" date at the top of this page indicates when this policy was last revised. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@fibonacciesim.com
• App Name: Fibonacci eSIM